CRM for Non-Profit Organizations

12/08/2010

By Srini Katta

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I’ve always felt the need to “give back.” I founded the non-profit Katta Foundation in 2007 with the goal of helping others in less fortunate circumstances. Though we admittedly have a long way to go, since our founding, we have provided assistance in health care and education globally. We’ve found that a small donation or act can make a big difference in someone’s life.

Today I signed up with Jumo - beta. Jumo is a social network site for nonprofit organizations and people interested in supporting causes such as health care, education, poverty, youth development and a variety of other societal issues around the globe.

Out of curiosity, I searched for any CRM software vendors advertising on Jumo’s site. I came across “iMIS” by Advanced Solutions International (www.advsol.com). ASI provides solutions for donor based non-profit organizations (including charities, social services, foundations, trade and business associations, professional societies, and faith-based organizations). Interestingly enough, however, these solutions are not truly Software as a Service (SaaS). The company provides hosting services.

Hosts of CRM solutions for nonprofit organizations are out there. Microsoft has Microsoft Dynamics CRM for Nonprofit organizations. Qualified non-profit organizations receive a promotional offer of $9.99 per user per month with a minimum of 5 users. The solution provides donation and pledge management, basic membership management, basic volunteer tracking, campaign management; excel dashboard reports and payment solutions for online donations.

Salesforce.com goes a step further and donates up to 1% of product (CRM) licenses to the qualified nonprofit organizations. Saleforce.com encourages its employees to contribute up to 6 paid days off a year devoted to volunteerism.

 

NONPROFITEASY (www.nonprofiteasy.com) provides an unlimited number of user licenses for $3000 for the first year. There after they give a 10% discount on the annual license fee. The solution features include donor management, member management, volunteer management, program management, organizational dashboard, blog module, event module, PayPal pro integration, financial module for deposit reconciliation and website integration.

Convio (www.convio.com) has Common Ground ™ CRM system for nonprofits. The tool provides, content management, eCommerce, e-mail marketing, event management, fundraising and donations, guided fundraising program, team raiser for special events, mobile device access and social media integration.

It is only a matter of time before CRM vendors integrate Jumo into their CRM solutions for nonprofit organizations. If you have further interest, please go to http://idealware.org, which has several articles on selecting the right software for a nonprofit organization.

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