How SAP can mitigate competition from Salesforce

09/13/2012

By Srini Katta

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How SAP can mitigate competition from Salesforce

SAP CRM customers often express frustration with their sales executives who ask for a shift to Saleforce.com. Somehow, they seem to dismiss the fact that their company made a significant investment in SAP ERP and SAP CRM.  We’ve interviewed a ton of clients that faced this exact predicament.  In an effort to remedy this problem for our customers, we spoke with a multitude of sales managers and sales executives to try and identify not only what frustrated them about SAP CRM, but also what could be done to make SAP CRM their favorite SF application.  We took notes and here are the results.

We don't usually do this, but...

01/25/2012

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CallScribe

...in this case we are really excited about the early positive feedback about our latest app release, Call Scribe.  Call Scribe is a Google Chrome browser extension for Google Voice.  We don't usually like to use our blog to advertise our products and services so I'll save the pitch, but if you have a moment, check out the review about Call Scribe.

Blog Commentary: Managing the Egosystem

12/27/2011

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Blog Commentary: Managing the Egosystem

If you are anything like me, one under-appreciated element to the holiday season is having a few moments to catch up on the ever expanding “to-read” list.  These past few days, in between Walter Isaacson’s Steve Jobs bio and the Hunger Games series, I also managed to get through several articles I’ve bookmarked over the past few months.  One article that jumped out to me was from Lauren Carlson, a CRM Analyst from the blog site, Software Advice.  In her blog, Managing the Egosystem: 6 Rules of Engagement, Lauren provides an overview of her conversation with Brian Solis and his take on, the “egosystem.”

CRM Royal Rumble – Microsoft Dynamics vs. Salesforce.com vs. SAP vs. SugarCRM vs. Oracle (Part 2 of 2)

09/22/2011

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If you missed yesterday’s blog, I addressed the question of “What’s the best CRM solution?” in the context of a classic WWF Royal Rumble match.  If you missed it, for some context and to try and understand why I provided the above video, read Part 1, where I matched up SugarCRM, Oracle and Microsoft Dynamics.  Today we will get to the face off between the two companies considered the current market leaders, Salesforce.com and SAP.

Salesforce.com - Ultimate Warrior – Ultimate Warrior came on the WWF scene in 1987.  He was a lot different than any of the other wrestlers at the time and though he was different, it didn’t take long for him to amass a significant fan base.  So much so that by 1990 when he first faced off with Hulk Hogan in the Royal Rumble, it was not obvious who the winner would be.

CRM Royal Rumble – Microsoft Dynamics vs. Salesforce.com vs. SAP vs. SugarCRM vs. Oracle (Part 1 of 2)

09/21/2011

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CRM Royal Rumble – Microsoft Dynamics vs. Salesforce.com vs. SAP vs. SugarCRM vs. Oracle

Everyday, we get a ton of questions about what’s better, SAP or Salesforce.com?  Microsoft Dynamics or Oracle?  How does Sugar CRM fit into the whole mix?  Though the questions are common, the answer is not always so easy to provide.  So I thought a blog pitting the major CRM solutions against each other might help a lot of our readers.  In this two part blog series, I will throw some of the largest CRM names in the squared circle and see if we can figure out who wins out. 

WWF history actually provides a great lens for an analysis of some of the most widely adopted CRM solutions.  Yes, by WWF I am talking about the World Wrestling Federation.  And of all WWF events, which one is uniquely designed to help us along in this blog?  None other than the Royal Rumble.

Did Windows get cool again?

09/16/2011

By Srini Katta

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Windows get cool again

Yesterday, I installed Windows 8 developer pre-beta version not having any expectations.  My first impression???  Very nice.  With Windows 8, Microsoft made a serious attempt to provide a unified user experience across desktop, notebook, tablet and windows mobile.  This is a huge step forward for Microsoft to stay competitive in the rapidly changing consumer and business device world.  For years, Microsoft banked on the familiar look of MS Office and Windows to keep their customer base intact.  In doing this, however, Microsoft seriously missed some major demographic changes.  The people that grew up with MS Windows and MS Office are now in their 40’s and no longer the demographic that define where technology is heading. 

Location Based Search -The Game Changer in Mobile - Who will be the Ultimate Winner? Apple? Google? Microsoft? RIM?

09/08/2011

By Srini Katta

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location based search

Analysts are often so focused on smart phone device features that they often fail to see the next big thing in smart phones – location based search capabilities.

Probably not exactly what you were expecting to read, but here’s an example.  Yesterday, I read that RIM stock was up 5% even though the market was down 1%.  One analyst upgraded the price target of RIM based on the assumption that the ongoing patent battle between Samsung and Apple will help RIM sales.  It’s hard for me to fully buy into this theory because the analyst does not consider some of the most important drivers in the mobile space. 

Social CRM – Who got it right? Salesforce.com? Microsoft CRM? SAP CRM? SugarCRM?

09/01/2011

By Srini Katta

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Social CRM - Salesforce.com, Microsoft, SAP, SugarCRM

All week I’ve been in San Francisco at Salesforce.com’s annual crowning event, Dreamforce.   This year’s theme is “Welcome to Social Enterprise.”  Indeed, if you are attending Dreamforce and managed to miss the focus on the social enterprise, then you were either sleeping or too busy touring San Francisco.    

In yesterday’s keynote address, Salesforce CEO, Marc Benioff, unveiled their latest social CRM tools and the concept of the “social enterprise.”  Marc’s team demonstrated the ability to integrate social contacts with Saleforce.com’s winter 2012 release.  Users will  be able to bring in their Facebook, Google+, LinkedIn and Twitter contacts directly into their Salesforce.com application and quickly see a snapshot of what they “like,” “dislike,” and follow in the social media world using the Radian 6 based social analytics.

Social CRM: The Next Wave of the Future?

08/25/2011

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social CRM

Social CRM is mentioned on a frequent basis by social media professionals, SEO consultants, and CRM experts but what is it exactly? Currently there isn’t a clear cut definition of what it encompasses but the general theme we read is connecting Customer Relationship Management (CRM) tools with social media networks. The concept in principle should help sales executives find new customers in a natural, organic approach. Previously CRM was used to manage contacts in a database that were targeted decision makers of an organization. However the sales professional needs to create a style and pitch that separates them from the crowd. We all have gotten calls from the pushy sales representative that doesn’t listen to our needs at which point we tune them out.

HTC EVO 3D Review: The First 3D Android Device

08/11/2011

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htc-evo-3d

Administrator’s note:  Whether its an iPhone, Android device, Blackberry or Windows phone, smart phones are significant tools for business.  As a result, we thought it would be helpful to provide occasional unbiased reviews from one of our Subject Matter Experts on devices that will ultimately impact your productivity.  Our ultimate aim is to provide you with information to assist you in making decisions about tools, or devices, that will help you better achieve your marketing, sales and customer service goals.       

I had the opportunity to try the new HTC EVO 3D on Sprint’s network which is considered the first 3D phone on the market. The first item I notice about this phone is its eye popping 4.3 inch display which almost feels like a mini tablet. However once you overlook the physical aspects of the phone one wants to know, can it compete with the iPhone? In some areas it can win out against the iPhone but it would be pointless to try to market this as an iPhone killer. Many have tried, most have failed. Here are a few key areas I want to point out.