Customer Service

CRM solutions are designed to help you meet your customers’ needs. Whether you sell products or services, the customer service tools within CRM can be specifically tailored for your organization.

CRM benefits

CRM helps you manage and organize every point of interaction with your customers:

  • E-Service - Online Customer Portal
  • Call Center
  • Critical Data - Service History, Contracts, Warranty Information
  • Field Service
  • Service Contracts
  • Returns/Repair Process
  • Help Desk